All products are covered by the
manufacturer's warranty against defects. If an item proves to be defective
within 30 days from the date of your invoice, we can assist with the repair or
exchange of that item for you, according to the terms of the manufacturer's
warranty.
If you need to return a product
that is unopened, you may return it for exchange or credit within 14 days of
your invoice date (if permitted by manufacturer's return policy), subject to a
15% restocking fee. We can accept software returns only when the package is
unopened.
If you have opened the product
and/or broken any factory seals, and if it is deemed returnable by NET Xperts
LLC, you may return it for credit or exchange within 14 days according to the
terms of the manufacturer. However, we cannot accept software returns if the
package is opened. Please note that all non-defective open box returns are
subject to a 30% restocking fee.
Due to certain manufacturer's
return policies, you will be required to contact some manufacturers (including
Compaq, Hewlett-Packard and others) directly to repair, replace or return
their products. Please be sure to ask your Sales Representative about our
warranty programs and specific return conditions before you purchase.
You have 14 days from the invoice
date to request a Return Authorization (RA) number. No returns will be
accepted without an RA number. Once you have been issued an RA number, you
must ship the product so that it reaches our Returns Processing Center within
10 days. All RA numbers must appear on the shipping labels.
All items must be returned with
original packaging, including all warranty cards, manuals, cables,
accessories, components, etc. Incomplete returns will result in a delay of
your credit, an additional restocking fee, and possibly a refusal of your
return.
Shipping and handling charges are
not refundable. The customer is responsible for shipping charges and insurance
on all return shipments.
Add applicable sales tax (only in
PA). Prices and product availability subject to change without notice. All
specials and promotions limited to stock on hand. Call for current prices.
Competitive and version upgrades require proof of purchase of qualifying
software. Not responsible for typographical errors. We reserve the right to
limit quantities on promotion products. Separate policies apply for specific
offers within this catalog. See individual offer policies and notes for
details. We are not liable under any legal theory for consequential or
incidental damages arising from shipping delays, system downtime, loss of data
or for any loss, damage, or expense arising from product malfunction or
defect. We expressly disclaim all warranties, express or implied,
including any implied warranty of merchantability or fitness for a particular
purpose. This disclaimer in no way affects the terms of the manufacturer's
warranty, if any. Other restrictions may apply.
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